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To the IRS, taxpayers are also cases. That makes case management a vital function, to help people resolve issues or get answers to questions. Over the years, the IRS has accumulated dozens of case management systems. Many are long in tooth. Last year the agency set up an office knowns as Enterprise Digitalization and Case Management. Its task is to consolidate and modernize cast management. For a progress report, the Federal Drive turned to co-director Justin Abold-LaBreche.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices