The Centers for Medicare and Medicaid Services (CMS) has released a request for proposals that industry finds puzzling. CMS terminated an existing call center contractor after two years. That award had taken three years to establish. CMS is requiring re-compete contractors to have labor harmony agreements. Federal Drive Host Tom Temin looks into this puzzle with the President and CEO of the Professional Services Council, David Berteau.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices