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The IRS has made progress in customer service, especially for people calling its Taxpayer Assistance Centers (TACs). But the TACs still have issues, such as difficulty in dealing with calls to change appointments. In fact, the Treasury Inspector General for Tax Administration (TIGTA) has a few recommendations for the IRS in this regard. For details, Federal Drive Host Tom Temin talked with the Director of TIGTA's management and exempt organization audits, Carl Aley.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices