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IRS digitalization office taking bite-sized steps to consolidating legacy systems
The IRS' new Enterprise Digitalization and Case Management Office has spent the last year or so migrating business processes from legacy systems to a cloud-based enterprise case management system. Tech officials want to give IRS people who deal with the public a better picture of a taxpayer's status when they call for help. Federal News Network's Jory Heckman spoke to Former Deputy Chief Procurement Officer Harrison Smith, and former Director of Enterprise Case Management Justin Lewis Abold-LaBreche on Federal Drive with Tom Temin.\nLearn more about your ad choices. Visit megaphone.fm/adchoices