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How can the IRS improve its operations for the next filing season?
In terms of customer service, the IRS is in a difficult spot. A delayed filing season, extra duties piled on by Congress, and some enduring technology issues. No wonder taxpayers could hardly get through with a phone call. For how the agency might improving things for the next filing season, the National Taxpayer Advocate Erin Collins joined Federal Drive with Tom Temin. \nLearn more about your ad choices. Visit podcastchoices.com/adchoices