Podcasts Government Federal Drive with Tom Temin Good customer experience isn't just good. For federal agencies, it's the law

Good customer experience isn't just good. For federal agencies, it's the law

Published: Oct. 16, 2024, 12:14 p.m.

There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices