Podcasts Government Federal Drive with Tom Temin Agencies can't get enough data as they try to improve customer experience

Agencies can't get enough data as they try to improve customer experience

Published: Feb. 10, 2022, 2:23 p.m.

The Biden administration's push for improved customer experience couldn't come at a better time. More people than ever are trying to access federal agencies. Yet satisfaction with the experience is at an all time low. Data provider TransUnion has some statistics that can help agencies craft better customer experiences. To find out more, Federal Drive host Tom Temin talked with TransUnion's director of research and consulting, Greg Schlichter.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices