Podcasts Other Digital Brand Building Here's What Microsoft is Planning to do with AI

Here's What Microsoft is Planning to do with AI

Published: July 23, 2019, 6:36 a.m.

Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on support.microsoft.com, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly. 

We're going to discuss virtual agents at Microsoft and how they are being utilized. 

(2:05) What Abhi’s responsibilities are at Microsoft

(2:50) Microsoft’s view of AI

(6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions?

(12:20) What type of bot Abhi oversees

(20:30) Mark explains how to use customer support bots to upsell or cross-sell

(23:45) Will there be an AI-powered Outlook Office Program?  

 

Abhi's Favorite AI Solution 

Dynamics 365 Virtual Agent 

 

Show links: 

Our Chat Bot: https://m.me/fanaticsmedia?ref=w6471331

Abhi Rathinavelu  Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses. 

 

Find Mark Fidelman www.fanaticsmedia.com

  • @markfidelman Twitter and Instagram 
  • @fanaticsmedia Twitter and Instagram 
  • Facebook: www.facebook.com/fanaticsmedia
  • LinkedIn: http://www.linkedin.com/in/fidelman