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In this episode of Cyber Uncut, Shaq Johnson \u2013 ANZ bank\u2019s head of customer protection \u2013 joins hosts David Hollingworth and Liam Garman to break down the current scam landscape in Australia, from what the scammers are doing to the real, personal impacts of falling victim to a scam.

As Hollingworth says in the podcast, 164,111 scams have been reported to the National Anti-Scam Centre\u2019s Scamwatch already this year, so while scams are slowing down, it\u2019s still a significant challenge. Our discussion with Johnson opens with what some of the most reported scams are and how they work.

Johnson then goes into the challenges that ANZ and other banks face, from tracing accounts linked to money mules and offshore organised scam organisations to whether scam victims should be reimbursed once they\u2019ve fallen victim and sent money to a scammer.

Finally, Johnson explains the unique challenges of being a first responder to scam victims and outlines the approach ANZ takes to support its employees on the coalface of the fight against scammers.

Enjoy the podcast,
The Cyber Uncut team