Broadcasts.com - "Your Customer Journey Map is Probably Not Enough" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Your Customer Journey Map is Probably Not Enough

Published: April 11, 2019, 12:30 p.m.

In this week's episode, Dr. Michelli discusses why customer journey mapping is a tremendous and powerful step in the right direction \u2013 but it is not the FINAL step.