Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience

Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience

Published: Aug. 5, 2021, 11 a.m.

I\u2019ve spent considerable time talking about adaptivity and learning resilience.\xa0As such, I\u2019m intrigued by\xa0the\xa0role of\xa0"vigor"\xa0and \u201cabsorption\u201d in concepts of employee engagement.\nAs you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I asked you to think about whether employee engagement is an employee trait, a state created by your organization, or a set of attitudes or behaviors.