Broadcasts.com - "The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

Published: Feb. 7, 2017, 4:26 p.m.

In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. \xa0He also challenges listeners to "add value" through humanity and "ease" through automoation...