The Art and Heart of Successful Human Experience Training | A Path Infrequently Traveled

Published: Feb. 13, 2020, noon

Quite frequently, my team and I are asked to develop customized frontline and leadership training materials in support of an enhanced team member or customer experience. Having reviewed a lot of generic service training materials available in the market today, I find myself cringing when the curriculum proceeds down any number of over-traveled paths like these...