Broadcasts.com - "Small is the New Big: Customer Experience Excellence One Opportunity at a Time" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Small is the New Big: Customer Experience Excellence One Opportunity at a Time

Published: Nov. 3, 2017, 1:50 p.m.

In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.