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In this episode" Dr. Joseph Michelli tackles the pervasive issue of organizational silos and their impact on customer experience.\nThe podcast draws from a Gartner article and Michelli's own observations, offering a comprehensive analysis of how internal departmental divisions can create friction in customer interactions. Highlighting increased customer effort, reduced satisfaction, and a higher likelihood of customer defection as key consequences of these silos, the episode provides listeners with practical, actionable strategies to break down these barriers.\nMichelli emphasizes the importance of creating cross-functional teams, developing a unified customer view through CRM systems, empowering employees for issue resolution, and investing in cross-departmental training. The discussion is framed around the critical need for businesses to foster a culture where collaboration supersedes division, ultimately leading to enhanced customer loyalty and referrals.\nThis episode serves as a guide for leaders seeking to navigate and dismantle internal silos to build a more cohesive, customer-centric organization.\nListeners can obtain a detailed infographic based on this podcast from\xa0Joseph's website. Additionally, those wanting guidance on leading customer loyalty can\xa0reach out to him directly.\nIf you find value in this podcast, please like, rate, comment, share or subscribe to it!