Broadcasts.com - "Return on Experience - The Pot of Gold at the End of the CX" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Return on Experience - The Pot of Gold at the End of the CX

Published: Jan. 13, 2022, 11 a.m.

This week Joseph explores a concept he refers to as ROE or Return On Experience.\xa0 He also offers a few research findings to help you see the \u201cpot of gold\u201d at the end of the tireless journey to Customer Experience (CX) excellence.