Broadcasts.com - "Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

Published: May 4, 2023, 12:30 p.m.

In this episode, Dr. Michelli borrows from his two books about Starbucks (The Starbucks Experience and Leading the Starbucks Way) to share tips on personal and memorable frontline service.