Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Reflect and Integrate | Mindset & Agility The Rocket Fuel for Customer Experience Success

Reflect and Integrate | Mindset & Agility The Rocket Fuel for Customer Experience Success

Published: July 22, 2021, 11 a.m.

Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:\nFlexibility\nSpeed\nExperimenting\nPerformance Risk\nInterpersonal Risk Taking\nCollaborating\nIn this installment, we\u2019ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:\nInformation\nGathering Feedback\nSeeking Reflecting