Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience

Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience

Published: Dec. 19, 2019, noon

For as many times as I have done it myself or experienced it, you\u2019d think I would have made this connection much earlier. My newly emerging awareness involves the symbolic relationship between outstanding customer experience delivery and the practice of wrapping a personalized present and then putting a bow on it.\nAllow me to explain\u2026