Broadcasts.com - "PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings

Published: Sept. 15, 2022, 11:30 a.m.

Customer service breakdowns are opportunities for learning.\xa0 Dr. Michelli provides insights on how to capture service lapses and turn them into service breakthroughs.