Broadcasts.com - "PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill

Published: Sept. 22, 2022, 12:30 p.m.

What does Emotional Intelligence (EI) have to do with Customer Experience (CX)?\xa0 Moreover, how can you enhance both EI and CX?\xa0 In this episode, Dr. Michelli answers both questions and provides five actionable tips for achieving both EI and CX.