Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Not All Customers are Jolly but Service Professionals SHOULD BE | 7 Tips for Managing Customer Complaints and Stress This Holiday Season

Not All Customers are Jolly but Service Professionals SHOULD BE | 7 Tips for Managing Customer Complaints and Stress This Holiday Season

Published: Dec. 12, 2019, noon

The holiday season may bring out the best in humanity, but holiday shopping can also bring out the worst. We\u2019ve all seen the \u201cBlack Friday Brawls\u201d as shoppers play tug-of-war with the last doorbuster sale item and we've heard of \u201cCyber Grinches\u201d who gobble up online deals for high-demand items only to resell them when scarcity drives up the price.\nNo matter your business, people can become \u2013 let\u2019s call it - frayed this time of year.\xa0So, here are a few tips I\u2019ve shared across the years to help people work through a service challenge or customer complaint. I hope you find value in them as you seek to make this a peaceful and profitable holiday season.