Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity

Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity

Published: Sept. 3, 2020, 11 a.m.

Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered."\xa0This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world.\xa0This is the final installment in this series.\n\xa0\nLike all retail and restaurant brands, Starbucks took a massive hit throughout the pandemic, but as of today, 90% of its stores remain open. That is a stark contrast to most global restaurant chains. I am convinced that Starbucks' pre-pandemic investments in technology and people contributed to the company's resilience.