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Thank you for joining me for the second installment in the series "Make it Technology-Aided and Human-Powered."\xa0This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world.\xa0This installment is titled "Compassion in Action."\n\xa0\nIn my last post, I distinguished between compassion, empathy, and sympathy. I also shared that from the onset of the pandemic, I've worked with leaders and businesses that have responded to the full-frontal blow of COVID-19. They have done so by showing tenacity, adaptivity, generosity, and most importantly, compassion.