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This is the second in a 5-post\xa0series, \u201cHow to Deliver World-Class Customer Experiences \u2013 Leading the Starbucks Way." In this installment, we continue to explore business concepts in my book Leading the Starbucks Way: 5 Principles to Connect with Your Customers, Your Products, and Your People.\nWhen sitting across from Howard Schultz (the former CEO of Starbucks) it doesn\u2019t take him long to get to the heart of leadership excellence which explains why I titled a Starbucks business principle \u201cLove to be Loved.\u201d\nFrom Howard\u2019s perspective, much of leadership comes down to three traits: \u201cTake love, humanity, and humility and then place them in a performance-driven organization. Those humanistic elements in performance may seem in conflict to the naked eye. But I believe performance is significantly enhanced by human-centric leadership. I am convinced of it because we have become more performance-driven than at any other time in our history and the values of the company are at a high level. If we can infuse love, humanity, and humility on a global basis and build it into a performance-driven organization, we are unbeatable.\u201d\nIn what ways are you managing through the lens of humanity while still maintaining high-performance expectations?