BROADCASTS.com

Thank you for joining me on this third installment in my series \u201cIt\u2019s Emotional \u2013 Creating an\xa0Unprecedented Team and Customer Experience in the Pandemic.\u201d This series is designed to offer tools to manage your emotions as well as support the emotional journey of your prospects and customers.\nA couple of installments back I talked about my dislike for how the word unprecedented is being used in the context of this pandemic. Typically, these days unprecedented implies no one has ever encountered a pandemic before and that history offers no guidance on how to cope and prevail. This week I am bristling at the way the word empathy is being used in the context of the pandemic. Quite frankly I love the word empathy and I\u2019ve used the word regularly since I finished my doctorate in clinical psychology back in the late 1980s.\nWhat\u2019s bothersome about the word\u2019s use these days, is that it\u2019s thrown around as if everyone knows how to be empathic and as if it\u2019s easy to demonstrate this component of emotional intelligence (EQ).