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This is the second installment in my series \u201cIt\u2019s Emotional\u2013Creating an\xa0Unprecedented Team and Customer Experience in This Pandemic.\u201d This series is designed to offer tools to manage your emotions as well as support the emotional\xa0journey of your prospects and customers.\nThere are days in this pandemic reality that quite literally seem upside down.\xa0While disorienting at times, I am heartened by how core leadership and human experience skills resoundingly apply; particularly when those skills are tempered by some new emotional guidelines.