Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Its Emotional Focus on the Hole

Its Emotional Focus on the Hole

Published: May 15, 2020, 1:20 p.m.

This is the first installment in my series It\u2019s Emotional\u2013Creating an\xa0Unprecedented Team and Customer Experience in this Pandemic. This series is designed to offer tools to manage your emotions as well as support the emotional journey of your prospects and customers.\nThis week\u2019s installment is titled Focus on the Hole. I take exception with the overuse of some words these days, particularly when those words suggest we are powerless or helpless.\nOne of my least favorite words (which I intentionally repurposed) for the title of this series is the word UNPRECEDENTED. Normally when we hear that word these days, it is used to signify the magnitude of the challenges we are all facing. With regard to challenges, let\u2019s look at what the word implies.