Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time How to move customers up the loyalty ladder

How to move customers up the loyalty ladder

Published: June 16, 2010, 5:30 a.m.

Dr. Michelli discusses a new Epsilon study regarding drivers of repurchase intent. He also announces his 2011 McGraw-Hill book with the working title "The Zappos Experience."