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Many of my clients ask what they need to do to engage team members and customers well-past the pandemic. While I have my hunches, I prefer to look at data on what people say they want from their employers and companies with whom they do business. In addition to self-reported preferences, I watched consumer behavior dating back to research conducted as the virus first took hold in China.\nThis is the first post in\xa0a series titled How to Deliver Memorable Internal and External Customer Experiences in a Pandemic and Post-Pandemic World.