Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)

How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)

Published: Oct. 7, 2010, 4:49 a.m.

Dr. Michelli analyzes the power of three key customer metrics when it comes to predicting loyalty. He also assists you explore how each metric can be used in your business.