Broadcasts.com - "Giraffes are ESSENTIAL to your Customer Experience!" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Giraffes are ESSENTIAL to your Customer Experience!

Published: May 13, 2012, 8:34 p.m.

Service experience are more than just getting it right or making it right when you are wrong. \xa0Dr. Michelli explores the extra effort exerted at businesses like The Ritz-Carlton Hotel Company\u2026.