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Fueling Process and Technological Change | How to Drive Delight the Mercedes-Benz Way
This\xa0is the fourth in the five-part\xa0series,\xa0"How to Drive Delight the Mercedes-Benz Way."\nIn my book,\xa0Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way,\xa0I detail how Mercedes-Benz leaders transformed their customer experience through a clearly defined set of strategic objectives. One of the target areas pursued by leaders was to fuel process and technological change to enable customer delight.\nWhat process improvement/technology integration programs have you launched in the last six months to a year? What integrations are on your roadmap?