Broadcasts.com - "Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World

Published: April 1, 2021, 11 a.m.

Racecar driver Mario Andretti once said that \u201cif everything seems under control you are not going fast enough.\u201d His words are appropriate for automobile racing and apply to customer experience delivery as well. Is your average response time from customer service below 5 minutes?