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This\xa0is the\xa0fourth in a 5-post\xa0series titled "Customer Experience Excellence \u2013 The Airbnb Way."\nThis week we continue to journey through key concepts found in my 10 leadership books by diving back into our cursory review of my book\xa0titled\xa0The Airbnb Way -\xa05 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging.\nLast week we touched on hospitality. This week we will spotlight empowerment and next week\xa0we will round out this series by\xa0discussing community.\nAt the core of Airbnb\u2019s value proposition is empowerment. The platform enables people to use the economic power of their homes to generate revenue. In fact, Airbnb leaders have crafted an \u201cEconomic Empowerment Agenda.\u201d\nIn\xa0The Airbnb Way,\xa0I go beyond the macroeconomics of the platform and explore how leaders enable and empower their teams, hosts, and guests.\nSince empowerment is a multi-dimensional social process that helps people gain control and foster power, what processes do you have in place to foster power and control for your team members and customers?