Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Do you want return calls from sales leads? Focus on the personal!

Do you want return calls from sales leads? Focus on the personal!

Published: June 29, 2012, 1:19 a.m.

Dr. Michelli examines the importance of personal connections on closing sales. \xa0He shares key insights from a recent study on return call responses.