Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Customer Value - Expanding Across the 12 Standard Forms of Value

Customer Value - Expanding Across the 12 Standard Forms of Value

Published: July 3, 2017, 10:27 p.m.

In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....