Broadcasts.com - "Customer Experience WOW - Defined and Delivered" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Customer Experience WOW - Defined and Delivered

Published: June 15, 2012, 8 p.m.

Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. \xa0In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories\u2026.