Customer Experience Limbo - How low can it go?

Published: May 19, 2012, 2:17 p.m.

Dr. Michelli discusses a recent Global Customer Service Barometer survey and how the findings relate to your business. \xa0(BTW in response to your feedback - we have removed the intro and outro to The Michelli Experience podcasts. \xa0From now on they will go right into Joseph and end with him - thanks for the input)