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Customer Experience Excellence Requires Shared Communication Platforms

Published: Oct. 24, 2019, noon

Smartsheet (a solution provider that helps organizations streamline information sharing both internally and externally) announced their Achieve as One Alliance\xa0and I'm honored to be a founding member of that alliance along with others like Keith Grossman, President of TIME, and Nick Sinai, former US Deputy CTO and Adjunct Faculty Member at the Harvard Kennedy School.\nThe alliance\u2019s charter is \u201cto explore how organizations can bridge the gap between people and technology to drive greater organizational effectiveness and achievement.\u201d In keeping with that objective, Smartsheet recently asked Engine Research to look at the relationship between communication flow, organizational effectiveness, and customer impact. Here are a few findings from that study...