Broadcasts.com - "Bring on the Service Professionals? Its Time to Supplement Mainstream Self-Service" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Bring on the Service Professionals? Its Time to Supplement Mainstream Self-Service

Published: Nov. 10, 2022, 1:30 p.m.

How do you strike the right balance between self-service and assisted service?\xa0 In this episode, Dr.\xa0 Michelli offers five tips for creating service options that drive customer retention.