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This is the 5th and final installment in my series Break the Glass, where we are looking at\xa0what you can do to deliver a positive human experience in this time of\xa0great business disruption. (Next week will start a new series on the role emotions play in customer experience delivery.)\nSales trainers have long championed the concept of ABC. Which stands for always be closing.\xa0They suggest that when presenting your service or product, you should always be moving the conversation to close the sale. In the context of our current pandemic, I would modify ABC\xa0so that it stands for always be connecting.