Podcasts Other Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Break the Glass Be Surprisingly Kind

Break the Glass Be Surprisingly Kind

Published: April 30, 2020, 4:17 p.m.

This is the 4th installment in my series Break the Glass,\xa0where we are looking at what you can do to maintain a positive human experience\xa0in a time of great business disruption.\nOur focus today is on being surprisingly kind.\nPrior to COVID-19\u2019s disruption across much of the world, my team and I launched something we call the Surprisingly Kind movement. We are collecting and sharing stories of surprising kindness.