Broadcasts.com - "Bitter to Loyal: How to Move Customers from Detractors Into Advocates" (Customer Experience University - Winning Loyalty & Engagement One Customer at a Time)

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Bitter to Loyal: How to Move Customers from Detractors Into Advocates

Published: Dec. 8, 2022, 1:30 p.m.

In this episode, Dr. Michelli outlines research on the "service recovery paradox" and provides tips for relationship restoration and relationship enhancement through service recovery behaviors.