When we go online, the stresses and triggers of our offline lives go with us. So the apps, sites and technology we use online need to account for those stressors. Special guest Beth Dean returns to the show, this time to talk about emotional intelligence in design. She shares her own lessons learned working at Facebook, trying to anticipate and avoid the friction that can occur when the design process doesn\u2019t consider the human factor. Beth also offers tips for how to be more emotionally intelligent in both design and development, including embracing diversity in the workplace, identifying stress scenarios early in the process, and emphasizing the user throughout.\n < Download MP3 > < Listen on ctrlclickcast.com >\n \n Show Notes:\n \tLesbians Who Tech\tFacebook real-name policy controversy\tFacebook authentic identity\tKaiser Permanente\u2019s Innovation on the Front Lines\tFacebook On This Day\tFacebook Year in Review\tHumanizing Business with Whitney Hess\tImproving Diversity in Tech with Ashe Dryden & Faruk Ate\u015f\tEmotional Intelligence in Design\tMyTransHealth \tDesign for Real Life\tPractical Empathy: For Collaboration and Creativity in Your Work\t\tLeave us a review on iTunes\tReview our show on Stitcher\t\n \n \n \n Sponsored By