Episode 38 where Markus Erlandsson talks to Therese Reutersw\xe4rd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here. Links: Forrester Research \u2013 Full length reports on omnichannel, retail and customer experience (charges per download) Econsultancy \u2013 a wide range \u2026 Continue reading E-commerce, digital marketing and CRM with Therese Reutersw\xe4rd