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Someone Is Mad At You! Let's De-escalate.
Let's say a neighbor approaches you and is accusing you of ripping them off.\xa0 They're angry.\xa0 They're yelling, screaming.\xa0 Possibly even threatening to retaliate.\xa0 What is the proper response?\xa0 Obviously there is a misunderstanding of some sort, but how do you de-escalate this situation while not compromising your own integrity?\xa0 Drank Riley has that and more in this edition of Counseling On Demand.
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