In the Future of Work, Machines Just Keep Getting Chattier

Published: March 16, 2018, 7:32 p.m.

Siri, Alexa and those ever-chattier bots on retail sites are interacting with us in all-new ways. But as smart as they are, sometimes it still seems as if we may as well be speaking another language.

That’s set to change, according to James Landay, an expert on human-computer interactions at Stanford University.

In particular, he sees speech recognition — together with other technologies like cloud-based AI — transforming our work experiences in profound ways. As machines go beyond simple commands and questions to understand our intent, context, nuances of language, even our emotions.

In this podcast, Connected Futures executive editor Kevin Delaney speaks with James about the coming revolution of smart, talking machines in the workplace.