Topics: -Sam has a frustrating story about working with a VoIP provider he shares a long relationship with. An issue with the client’s quality of service on their phones goes into a 2 year sago with an annoying fix in the end. -To add some humor to his stories, Sam shares a very funny story about a late night visit from a user in need. -Not a show goes by without Joe sharing an annoyance of a feature or lack thereof. In this case, he discusses “pop over” functionality in Messages. Sam gives a tip back to Joe. -A tip that Sam just learned is that he can charge his iPhone from his iPad Pro using the USB-C to lighting cable. There are a variety of features of the USB-C ports as explained here: https://support.apple.com/en-us/HT209186 -Sam is now solar powered (well, his home is)! -The FaceTime bug, now fixed, has Joe thinking big picture with regards to security. -If you are going to cover your camera with tape, at least make sure it’s not clear tape. -In his off time, Joe sits in his camper and ponders about security. So he has some theories on malware. -Sam decides to bring up a rather embarrassing story of how he missed the obvious -As Joe & Sam start to go down the road of managing a team, one point that Sam brings up is the way mistakes are made. Joe goes back and forth about holding employees accountable and making excuses for them. -Making mistakes with employees often cannot be reversed -Managing the employee relationship is extremely difficult to get right, as Sam and Joe both have realized over the years