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Shaping The Customer Experience Post - Covid
For this week's Better Managers Briefing, we are joined by Jo Causon, strategic leader with over 20 years of experience within the commercial and not-for-profit sectors. Jo is the CEO at The Institute of Customer Service. \n \nWe will be exploring: Shaping the customer experience post-Covid. \n\nFind out more about CMI and the community of managers and leaders: https://mgrs.uk/3ed